The 10 Social Media Metrics Your Company Should Monitor

While companies are starting to adopt Social Media for online marketing campaigns, and even letting employees participate, the question of ROI (Return on Investment) arises, along with doubts about what metrics to measure. How do you know how effective your social media campaigns are if you’re not measuring any metrics, let alone an overall ROI? Below, we discuss ten important Social Metrics for companies.

According to 2009 Mzinga & Babson Executive Education study, over 80% of professionals do not measure ROI for their company’s social media programs. Granted, Social Metrics and their measurement techniques are relatively new, and this might account for the lag in tracking. However, there are some organizations measuring social metrics, which enables them to eventually measure ROI. Marketing Sherpa’s survey of 2,000+ marketers shows the following three social metrics at the top of what’s being measured:

1. Visitors and sources of traffic
2. Network size (followers, fans, members)
3. Quantity of commentary about brand or product

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Mobile Plus Social Equals Opportunity (eMarketer)

Social networking is one of the fastest-growing activities among mobile users around the world. And as one of the primary ways mobile users communicate with one another, it is proving a significant driver of Internet usage on mobile devices.

eMarketer predicts the number of mobile users accessing social networks from their mobile devices will reach 607.5 million worldwide by 2013, representing 43% of global mobile Internet users. In the US, mobile social networkers will total 56.2 million by 2013, accounting for 45% of the mobile Internet user population.

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Ten Things Social Media Can’t Do – Advertising Age – DigitalNext

Amid the endless pronouncements about social media — often shortened to “social” these days by consultants trying to sound like they know what they are talking about — is the reality that social media is not a solution, or a sure bet.

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5 Twitter stars you’ve never heard of – CNN.com
By Brandon Griggs, CNN

(CNN) — Sure, everyone knows that Oprah, Shaq and Ashton Kutcher are huge on Twitter. They’re famous — they should be huge on Twitter.

But Heather Armstrong? John Dickerson? Adventure Girl? These people can stroll unmolested through a paparazzi convention, and yet each has more than 1.2 million Twitter followers — enough to rank them in the top 200 overall and more than Stephen Colbert, Snoop Dogg or Paris Hilton.

To thrive on the popular micro-blogging site, celebrity isn’t always enough. You also must have something to say.

“You can’t be Moses shouting down the mountain on Twitter,” says Brandon Mendelson, a blogger who has amassed almost a million Twitter followers. “You need to be that friend everyone wants to hang out with.”

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