Melissa Chang to Speak at Strictly Business Event by Social Wahines (@socialwahines) – 3/29/11

Use the promo code “melissa” when registering and get $10.00 off the general admission ticket price. Attendees may purchase tickets online at http://StrictlyBusinessHawaii.EventBrite.com

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How to Integrate Customer Service Into Social Media Marketing (via Clickz)

How to Integrate Customer Service Into Social Media Marketing | ClickZ

Social media has changed customer service from being a support function to being an extension of marketing. In the social media ecosystem, customers want to know that you’re listening and responding. As your organization’s front line, customer service is where your company becomes real to prospects and buyers by engaging with the public and showing your firm is real and cares.

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Big Opportunities for Small Businesses in Facebook Pages Redesign (via SocialMediaToday.com)

Great summary of the changes!
clipped from socialmediatoday.com

Facebook has redesigned the pages which, for most of the small business world, are our business pages. These new changes are similar to the individual pages in the layout, however, there are quite a few other changes that are big opportunities for businesses to take advantage of to make their pages much more interactive and functional.

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15 Twitter tips for beginners – updated (via Tom Raftery)

Some great Twitter tips in this post!
clipped from tomraftery.com

Needless to say, things have moved on considerably in the intervening period – bear in mind that post was written over a year before the launch of the iPad and seven months before version 1.0 of Android was released!

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8 Keys to Blogging Success (via Social Media Examiner)

Great tips!
clipped from www.socialmediaexaminer.com

Are you considering starting a blog? Maybe your blog isn’t working for you? Blogging is one of the hottest ways to build business online.

It’s changed considerably from the early days of “dear diary” and “angry conspiracy theorist” blogs. Even Time Magazine has started honoring their “Best Blogs” of the year.

Here are eight questions to ask–keys if you will to blogging success.

It’s changed considerably from the early days of “dear diary” and “angry conspiracy theorist” blogs. Even Time Magazine has started honoring their “Best Blogs” of the year.

Here are eight questions to ask–keys if you will to blogging success.

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